1ROOF Privacy Policy

Underoneroof Ltd is the provider of www.1roof.com and as a company, we take your privacy very seriously. We ask that you read this Privacy Policy carefully as it contains important information about what to expect when we collect personal information about you and how we will use your personal data.

Underoneroof Ltd’s principal place of business is 1 Fredericks Place, London EC2R 8AE.

This policy applies to information we collect about:

When you register for our service we collect the following personal information from you:

Name, postal address, email address, telephone number and (if you are a business) your VAT number
If you log in to the service, we will access your Facebook Public Profile (which includes your Facebook username or userID, age range, your list of friends, as well as any information that you share with them). This information is collected by Facebook and is provided to us under the terms of Facebook’s privacy policy. You can control the information that we receive from Facebook using the privacy settings in your Facebook account.

Occasionally we may receive information about you from other sources (such as credit reference agencies) which we will add to the information which we already hold about you in order to help us target our service to you in the most appropriate way.

We gather this information to allow us to process your registration, process any project quotes you may make or respond to, and provide the 1ROOF services requested. The relevant information is then used by us, our agents and sub-contractors to provide you with statements of your account and to communicate with you on any matter relating to the conduct of your account and the provision of the goods and services in general. If you agree, we may also contact you about other products and services we think may be of interest to you.

We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us to develop our website and our services. We may also provide such aggregate information to third parties. These statistics will not include information that can be used to identify you.

From time to time we may provide your information to our customer service agencies for research and analysis purposes so that we can monitor and improve the good and services that we provide. We or our agents and sub-contractors may contact you by post, email or telephone to ask you for your feedback and comments on our goods and services.

We may also wish to provide you with information about special features of our website or any other service or products we think may be of interest to you. If you would rather not receive this information, please send a blank email message to hello@1roof.com. If you agree to us providing you with marketing information, you can always opt out at a later date.

We may also want to provide you with related information from third parties we think may be of interest to you. If you would rather not receive this information, please send an email to hello@1roof.com. If you agree to us providing you with third party marketing information, you can always opt out at a later date.

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. The information is used to track visitor use of the website and to compile statistical reports on website activity. For further information about cookies visit www.aboutcookies.org or www.allaboutcookies.org. You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in some cases some of our website features may not function completely if you remove cookies from your browser.

www.1roof.com uses the following cookies:



More information

Google Analytics (1stParty Cookie)

This cookie is essential for our site to as it provides abehavioural tracking service that helps us find out what can be improved on the website..


Facebook (3rd Party Cookie)

These cookies enable our users to share their experiences through social media such as Facebook etc. Please note that if you do choose to share through these social media providers that we don't control the setting of these cookies and we recommend that you check the provider's website for further information.


Lucky Orange (1stParty Cookie)

This cookie helps improve usability and the user experience. Lucky Orange may record mouse clicks, mouse movements and scrolling activity. Lucky Orange may record keystroke information that you voluntarily enter on this website.



We have put in place industry standard security procedures and technical and organisational measures to safeguard your personal information: Among other things we use Secure Sockets Layer (SSL) to protect the security of your information, which It provides a secure connection between internet browsers and websites, allowing you to transmit private data online.

We will use all reasonable efforts to safeguard your personal information. However, you should be aware that the use of the Internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal information which is transferred from you or to you via the Internet.

The information you provide may be transferred to countries outside the European Economic Area ('EEA') that do not have similar protections in place regarding your data and restrictions on its use as set out in this policy. However, we will take steps to ensure adequate protections are in place to ensure the security of your information. The EEA comprises the EU member states plus Norway, Iceland and Liechtenstein. By submitting your information you consent to these transfers for the purposes specified above.

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please send an email to hello@1roof.com or send a letter to 1ROOF, 1 Fredericks Place, London EC2R 8AE. We may make a charge of £10 for this service.

We want to ensure that your personal information is accurate and up to date. If any of the information that you have provided to us changes, for example if you change your email address, name or payment details, or if you wish to cancel your registration, please let us know the correct details by sending an email to hello@1roof.comor send a letter to 1ROOF, 1 Fredericks Place, London EC2R 8AE. You may ask us, or we may ask you, to correct information you or we think is inaccurate, and you may also ask us to remove information which is inaccurate.

If our business is sold or integrated with another business your details may be disclosed to our advisers and any prospective purchasers and their advisers and will be passed on to the new owners of the business.

By submitting your personal information you consent to the use of that information as set out in this policy.

We keep our Privacy Policy under regular review. If we change our Privacy Policy we will post the changes on this page, and place notices on other pages of the website, so that you may be aware of the information we collect and how we use it at all times. This Privacy Policy was last updated on 20 March 2015.

We welcome your views about our website and our Privacy Policy. If you would like to contact us with any queries or comments please send an email to hello@1roof.com.

Our website contains links to other websites. This Privacy Policy only applies to this website so when you access links to other websites you should read their own privacy policies.